Request support
Need a hand with something in your environment? Raise a request here and it will reach the Telos Consulting support queue.
Not an existing client? Please use the contact page to start a conversation. Support Requests are for existing clients only.
Log a ticket
Existing clients can raise a request using the support email address below. Replies and updates will be sent by email.
Send a support request
Keep sensitive information out of support requests. Do not include patient data, health information, passwords or credentials. If a password needs to change, we will arrange that through a secure channel, never by form or email.
Fields marked with an asterisk are required. Browser validation helps catch mistakes but is not a security control.
What to include
The more context a request carries, the faster it can be picked up without a round of follow-up questions:
- Who and where: your name, organisation, practice location and the best way to reach you.
- What is affected: the system, device or service, and how many people it touches.
- What happened: what you were doing, what you expected, and what happened instead. Exact error messages or screenshots (with nothing sensitive visible) are especially useful.
- Impact: whether you can keep working, have a workaround or are unable to work.
- Timing: when it started, and whether anything changed around then.
For general enquiries that aren’t support requests, use the contact page.